Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
About the role
As part of the Consumer Support team, you will develop a deep understanding of Stripe’s consumer product suite and identify opportunities to resolve consumer pain points at scale. You will influence Product and Engineering roadmaps, shape support strategies, and build scalable operations for new and existing consumer products. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A bachelor’s degree in business, management, economics, or a related field, or equivalent practical experience
- 8+ years of experience in strategy and operations, consulting, program management, or a related field
- Experience working in highly cross-functional roles spanning strategy, analysis, and operations in a fast-paced environment
- Strong program management skills, including experience leading complex programs from strategy through execution and delivering measurable business impact
- Strong analytical and critical-thinking skills, with the ability to derive insights from data and translate them into action
- Excellent written and verbal communication skills, including the ability to explain complex topics clearly to leaders and partners across Product, Engineering, and Operations
More about this role
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
The Consumer Support team partners closely with Product, Engineering, Legal, Compliance, Regulatory, Localisation, Operations Technology, and other Operations teams to build and scale support for Link and Crypto Onramp products.
As part of the Consumer Support team, you will develop a deep understanding of Stripe’s consumer product suite and identify opportunities to resolve consumer pain points at scale. You will influence Product and Engineering roadmaps, shape support strategies, and build scalable operations for new and existing consumer products.
This is a highly visible, senior individual contributor (IC) role. While you will influence senior leadership and set strategic direction,...
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