Submittable makes software thousands of foundations, governments, and corporations use to run grant and CSR programs. Backed by Y Combinator and a16z.
About the role
The Customer Success Manager is the primary point of contact for an assigned group of Submittable clients, building trusted advisor partnerships that connect Submittable’s value to each client’s business goals. The role builds tailored Success Plans, leads regular Business Reviews, and helps clients grow their programs on the platform. The Customer Success Manager partners with Account Executives, Technical Support, and other Submittable teams to resolve client needs and identify opportunities for expansion. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in B2B SaaS sales, customer success, or account management
- Experience recognizing sales and expansion opportunities within existing client accounts
- Learns new software quickly and explains technical product functionality clearly to clients
- Communicates clearly in writing and in conversation with client stakeholders at all levels
- Organizes work across multiple accounts and competing priorities, meeting deadlines in a fast-paced, collaborative team environment
- Adjusts plans and approach as client needs and priorities change
More about this role
At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs , welcomed 1.2 million applicants , and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients.
We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change.
The Customer Success Manager is the primary point of contact for an assigned group of Submittable clients, building trusted advisor partnerships that connect Submittable’s value to each client’s business goals. The role builds tailored Success Plans, leads regular Business Reviews, and helps clients grow their programs on the platform.
The...
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