Upgrade from your moving CRM to an end-to-end platform that can automate your business and maximize revenue performance. Backed by a16z.
About the role
When a major account signs with us, someone has to make sure it delivers. It goes live on time, it hits the results the customer bought us for, and it renews bigger than it started. That's you. You're the quarterback for our largest accounts from signature through first renewal, but this is not a role where you manage the project from the sidelines. You'll own the plan and coordinate implementation managers, support engineers, product, and sales, while also getting directly into the work yourself. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years in management consulting, enterprise implementation, solutions or technical account management, or a similar client-facing role where you owned complex projects end to end
- You've run programs with many stakeholders and moving parts, and you can walk us through how you kept one on track
- You use AI seriously in your own work. Ideally you've built, tuned, or evaluated an LLM-based agent or workflow, and you have a view on what makes one trustworthy enough to run a real business process
- You're credible with a CEO or COO and just as useful with a dispatcher. When the answer isn't the one a customer hoped for, you give it straight and keep their trust
- You write clearly. A lot of this job happens in writing
- Moving, logistics, or field-services experience is a plus. We'll teach you the industry
More about this role
Supermove builds software and AI for moving companies. We've raised $30M from Andreessen Horowitz (a16z) and other investors. We started in 2019 as the system that runs a moving business: sales, operations, crews, billing. Today that system runs moving companies across the US, Canada and Australia, from single-location movers to some of the largest van lines and franchise systems in North America.
Now we're putting AI to work on top of it. Our voice agents answer and call leads, book moves, and hand off to a person at the right moment. Autopilot, our agent platform, goes further. It answers questions about the business in plain language, flags what needs attention, and handles work that used to take a person's whole day, from working the inbox to updating jobs.
When a major account signs with us, someone has to make sure it delivers. It goes live on time, it hits the results the customer bought us for, and it renews bigger than it started. That's you.
You're the quarterback for our largest accounts from signature through first renewal, but this is not a role where you manage the project from the sidelines. You'll own the plan and coordinate implementation managers, support...
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