Surge provides the fastest carrier registration, best developer experience, and simplest pricing so that you can add SMS to your app easier than ever. Backed by Y Combinator.
About the role
Surge Staffing is seeking a highly organized, customer-focused Contracting Operations Supervisor to oversee the day-to-day coordination of customer service agreements, amendments, and the internal contracting process. This role helps ensure agreements are accurate, move efficiently through review and approval, and align with Surge Staffing’s business model and operational needs. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Prepare customer service agreements and amendments for prospective and existing customers using approved templates and language
- Monitor agreements throughout the contracting process, tracking review status, approvals, signatures, and outstanding requirements
- Review requests for completeness and accuracy, asking follow-up questions to clarify customer needs and resolve missing information
- Coordinate proposed changes and nonstandard terms with Legal and other appropriate departments for review and approval
- Maintain organized, accurate agreement records and make current documents accessible to authorized stakeholders
- Develop a thorough understanding of Surge Staffing’s business model, service offerings, and operational requirements to support effective contracting decisions
More about this role
Contracting Operations Supervisor
Company: Surge Staffing
L ocation: Columbus, Ohio
Work Environment: In-office
Position Type: Full-time
Position Summary
Surge Staffing is seeking a highly organized, customer-focused Contracting Operations Supervisor to oversee the day-to-day coordination of customer service agreements, amendments, and the internal contracting process. This role helps ensure agreements are accurate, move efficiently through review and approval, and align with Surge Staffing’s business model and operational needs.
Serving as a central liaison between Legal, Safety, Workers’ Compensation, Credit, and field leadership, this individual will provide responsive support and clear communication throughout the contracting process. The ideal candidate combines meticulous attention to detail with urgency and the ability to manage competing priorities while delivering outstanding customer service.
Key Responsibilities
Agreement Preparation and Oversight
- Prepare customer service agreements and amendments for prospective and existing customers using approved templates and language.
- Monitor agreements throughout the contracting process, tracking review status, approvals,...
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