Surge provides the fastest carrier registration, best developer experience, and simplest pricing so that you can add SMS to your app easier than ever. Backed by Y Combinator.
About the role
We are seeking a reliable and detail-oriented Distribution Customer Service Representative to support our warehouse and distribution operations. This role will serve as a key connection between customers, warehouse teams, and internal departments to ensure accurate order processing, timely shipments, and excellent customer service. The ideal candidate will have experience in shipping and receiving, strong communication skills, and proficiency with Google Sheets and Microsoft Excel. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- High school diploma or equivalent required
- Previous shipping and receiving experience required
- Experience in a customer service or distribution environment preferred
- Proficiency with Google Sheets and Microsoft Excel required
- Strong computer skills and accurate data entry abilities
- Familiarity with shipping systems such as UPS and FedEx
More about this role
Pay: $20.46/hour
Schedule: Monday – Friday, 1st Shift
Overtime: Occasional overtime and weekend work required
We are seeking a reliable and detail-oriented Distribution Customer Service Representative to support our warehouse and distribution operations. This role will serve as a key connection between customers, warehouse teams, and internal departments to ensure accurate order processing, timely shipments, and excellent customer service.
The ideal candidate will have experience in shipping and receiving, strong communication skills, and proficiency with Google Sheets and Microsoft Excel.
- Respond to customer inquiries regarding orders, shipments, invoices, inventory, and account-related issues in a professional and timely manner
- Process customer orders and maintain accurate records
- Generate inventory and stock reports to confirm product availability
- Prepare shipping documentation, work orders, and related paperwork
- Coordinate rush orders and special shipping requests with operations and traffic departments
- Communicate with internal teams to ensure customer expectations and service standards are met
- Verify invoices and assist with accurate account billing
- Provide...
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