Surge provides the fastest carrier registration, best developer experience, and simplest pricing so that you can add SMS to your app easier than ever. Backed by Y Combinator.
About the role
Surge Staffing is seeking a customer-focused IT Help Desk Technician to support employees at our headquarters and across our branch network. This individual will troubleshoot hardware, software, connectivity, and account access issues to keep employees productive and business operations running smoothly. The ideal candidate is a strong problem solver who communicates clearly, stays organized, and provides patient, professional support to users with varying levels of technical knowledge.
What they're looking for
- High school diploma or equivalent
- At least one year of experience in IT help desk, desktop support, or a similar technical support role
- Working knowledge of Windows operating systems, Microsoft 365, and common office hardware
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN connectivity
- Experience troubleshooting technical issues and clearly explaining solutions to nontechnical users
- Strong customer service, communication, and organizational skills
More about this role
Company: Surge Staffing
Work Environment: In-office
Position Summary
Surge Staffing is seeking a customer-focused IT Help Desk Technician to support employees at our headquarters and across our branch network. This individual will troubleshoot hardware, software, connectivity, and account access issues to keep employees productive and business operations running smoothly.
The ideal candidate is a strong problem solver who communicates clearly, stays organized, and provides patient, professional support to users with varying levels of technical knowledge.
- Serve as the first point of contact for technical support requests through phone, email, and the help desk ticketing system.
- Troubleshoot issues involving desktops, laptops, monitors, printers, scanners, phones, and other office equipment.
- Support Windows operating systems and Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
- Diagnose basic network, Wi-Fi, internet connectivity, and VPN issues; escalate more complex problems as needed.
- Install, configure, update, and maintain approved hardware and software.
- Assist with employee onboarding by preparing equipment, configuring user accounts, and...
Browse similar: Startup jobs