Surge provides the fastest carrier registration, best developer experience, and simplest pricing so that you can add SMS to your app easier than ever. Backed by Y Combinator.
About the role
Surge Staffing is seeking a Workforce Manager to oversee staffing operations and workforce management for a major client. This role is ideal for a motivated staffing, recruiting, customer service, or operations professional who thrives in a fast-paced environment and enjoys building strong relationships with both clients and employees. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bilingual in English and Spanish preferred — must be able to speak, read, and write in both languages
- High school diploma required, bachelor’s degree or equivalent business experience preferred
- 1–2 years of supervisory experience or 3–5 years of experience in staffing, recruiting, customer service, sales, or a related industry
- Previous staffing, branch management, workforce management, or supervisory experience preferred
- Business development and sales experience, including cold calling, presentations, client relationship management, negotiation, and closing
- Strong customer service, communication, presentation, and follow-up skills
More about this role
Surge Staffing is seeking a Workforce Manager to oversee staffing operations and workforce management for a major client. This role is ideal for a motivated staffing, recruiting, customer service, or operations professional who thrives in a fast-paced environment and enjoys building strong relationships with both clients and employees.
The Bilingual Workforce Manager is responsible for delivering exceptional customer service, managing temporary employees, coordinating staffing needs, supporting business development, and ensuring the successful day-to-day operation of the client account. The ideal candidate is highly organized, solutions-oriented, and comfortable managing multiple priorities in a deadline-driven environment.
- Partner with clients to understand staffing needs and provide qualified, reliable talent.
- Manage the recruiting, scheduling, onboarding, orientation, and placement of temporary employees.
- Match employee skills and experience with client requirements to ensure quality placements.
- Build and maintain strong client relationships through consistent communication and exceptional customer service.
- Conduct client meetings, follow up on staffing needs, and...
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