About Swiggy
Ways of working: Mandate 3 : Onsite - Office / Field: Employees are expected to work from the office on all days out of their respective base locations. Backed by Accel, Bessemer and Norwest.
About the role
Swiggy is hiring a Area Manager - S&O in Madurai, TN. The full description is on Swiggy's site.
What they're looking for
- Proven experience managing large-scale, multi-city hiring or field operations, preferably in e-commerce, logistics, or allied industries
- Strong analytical and data-driven decision-making skills, with the ability to work with performance data to drive corrective action
- Ability to operate with urgency across fast-moving review cycles and manage ambiguity in a dynamic environment
- Excellent stakeholder management skills able to coordinate effectively with partner agencies, city operations teams, and central teams
- Hands-on experience in process design, SOP governance, and driving process improvement initiatives
- Strong people leadership skills team management, coaching, one-on-ones, and succession planning
More about this role
Responsibilities
- Own the end-to-end hiring targets for delivery partners across assigned cities/zones — drive planning, execution, and daily monitoring of performance against targets, with root cause analysis and corrective action for underperforming locations.
- Own the reliability of new delivery partners completing their first assignment, identifying drop-off points in the process and driving regular corrective interventions; monitor input volumes, call quality, and outreach attempt rates.
- Drive early-stage activation of new joiners to improve their productivity and retention, tracking progress of new joiner cohorts and deploying targeted initiatives to help them become fully productive.
- Own the smooth transition of new joiners from the payment/agreement stage through to full onboarding, targeting high completion rates weekly through close coordination with city-level partner agencies.
- Conduct structured ground visits to engage with delivery partners (own and other marketplace) to gather first-hand feedback and competitive intelligence on payouts, incentives, and sourcing approaches to inform strategy.
- Maintain a disciplined visit-planning cadence and ensure timely...
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