About Swiggy
Ways of working: Mandate 3 – Employee will be working from the respective base location of the office/ on field on all the days of the weeks About Swiggy: Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a... Backed by Accel, Bessemer and Norwest.
About the role
Swiggy is hiring a Cluster Operations Manager II in Coimbatore, TN. The full description is on Swiggy's site.
What they're looking for
- Postgraduate with 4-6 years' experience
- Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
- Strong operational, analytical and numerical skills, Ability to use data effectively for devising operations strategy
- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
- Must have ability to multi-task, manage multiple hubs and establish priorities
- Good leadership skills (Experience in managing blue-collared employees is a big plus)
More about this role
- You will lead a team of area managers to optimize the efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute ideas for effectively scaling up the operations in these areas.
- You will liaise between the implementation team and the operations strategy team to ensure that all the areas under your focus on order fulfilment, logistics and customer experience.
- You will be responsible for leading and managing a huge team, their performance, expectations and goals.
- Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview.
- Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
- Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work...
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