Government-approved live streaming platform available through GSA Schedule Contract 47QSWA18D008F. Trusted by federal agencies via Carahsoft partnership for federal, state & local governments. Secure multistreaming to social platforms with enterprise-grade... Backed by Techstars.
About the role
Own a portfolio of SMB and mid-market customer accounts with a focus on expansion: identifying, developing, and closing upsell and cross-sell opportunities Drive account growth through consultative selling: uncovering unmet needs, demonstrating value, and turning satisfied customers into larger customers Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A sales-minded customer success professional: you have a track record of growing existing accounts, not just retaining them
- Experience in customer success, account management, or sales at a B2B SaaS (or similarly technical) company
- Proven ability to build trust with non-technical audiences and make complex technology feel simple
- Comfortable and credible when working with internal technical teams, relaying customer feedback in a form they can act on
- Strong communicator, in writing and on calls, with a warm, consultative selling style
- Experience managing SMB or mid-market portfolios, where growth comes from moving quickly across many accounts rather than farming a handful of enterprise logos
More about this role
Switchboard Hiring is conducting interviews and managing the hiring process for this role on behalf of our client, a global company and established provider of AI-powered financial automation software.
This is not a traditional keep-them-happy account management role. As a Customer Success Manager – Expansion, you will own revenue growth within a book of small and mid-sized business (SMB) and mid-market accounts. Your clients are business professionals, not technologists: they rely on you to understand the product deeply, explain it in plain language, and show them new ways to get value from it. Every one of those conversations is a chance to grow the account, and you will be expected to find it, pursue it, and close it.
Own a portfolio of SMB and mid-market customer accounts with a focus on expansion: identifying, developing, and closing upsell and cross-sell opportunities
Drive account growth through consultative selling: uncovering unmet needs, demonstrating value, and turning satisfied customers into larger customers
Serve as the primary point of contact for your accounts, guiding non-technical users through onboarding, adoption, and day-to-day usage in clear, jargon-free...
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