Discover Symbotic’s end-to-end warehouse automation solutions trusted by leading retailers and distributors. Backed by SoftBank VF.
About the role
Symbotic is seeking a Customer Partner, Leader to join our Strategic Accounts team within our organization. In this role, you will serve as an operational owner for the account partnership, driving day-to-day issue resolution, site execution, fleet visibility, and cross-functional follow-through. In this role, you will influence internal stakeholders without direct authority, navigate the organization to remove roadblocks, and engage credibly with Sr. Managers, Directors, Group Directors, and at times VPs. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree in business, operations, or related field, or equivalent experience
- Minimum of 10 years of related experience or equivalent work experience
- Experience in customer success, account management, operations, or related customer-facing functions
- Strong analytical skills with experience interpreting operational data, identifying performance trends, and presenting actionable insights
- Excellent communication and relationship-management skills, with the ability to engage credibly with customers and internal leaders
- Demonstrated ability to influence stakeholders without direct authority, remove roadblocks, and manage multiple priorities in a fast-paced environment
More about this role
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
Symbotic is seeking a Customer Partner, Leader to join our Strategic Accounts team within our organization. In this role, you will serve as an operational owner for the account partnership, driving day-to-day issue resolution, site execution, fleet visibility, and cross-functional follow-through. In this role, you will influence internal stakeholders without direct authority, navigate the organization to remove roadblocks, and engage credibly with Sr. Managers, Directors, Group Directors, and at times VPs. This position reports to VP, Customer Partner.
The Customer Partner team is a part of the Account Management team. They connect customer priorities with Symbotic’s operational and technical teams. They work across the organization to resolve site-level challenges, improve system performance, coordinate fleet requirements, and ensure customer programs are delivered effectively across the...
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