Discover Symbotic’s end-to-end warehouse automation solutions trusted by leading retailers and distributors. Backed by SoftBank VF.
About the role
As a System Support Engineer you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience
- Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment
- Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment
- Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation
- Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning, Allen-Bradley ControlLogix experience preferred
- Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting
More about this role
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
As a System Support Engineer you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.
We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.
Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system...
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