The observability and control platform for hardware systems. Backed by Y Combinator.
About the role
At TD SYNNEX-SHYFT we are looking for someone who provides end-to-end coordination and customer support for maintenance involving on-site visits and managed services. Acts as a primary point of contact for customers and technicians, responding to inquiries and ensuring clear, timely communication throughout the case lifecycle. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Manage service requests from case initiation through resolution, closure, or formal transfer to the appropriate team
- Provide timely, professional, and clear communication to customers, field technicians, Dispatch teams, internal stakeholders, and service providers
- Analyze, document, update, and manage cases in accordance with established procedures and operational guidelines
- Ensure that all case information, activities, customer communications, and resolution details are accurately recorded in the appropriate systems
- Creates Salesforce cases and all tasks associated with customer calls, e-mails, etc
- Creates follow-ups with customers in order to provide the best customer experience
More about this role
At TD SYNNEX-SHYFT we are looking for someone who provides end-to-end coordination and customer support for maintenance involving on-site visits and managed services. Acts as a primary point of contact for customers and technicians, responding to inquiries and ensuring clear, timely communication throughout the case lifecycle.
This role is responsible for ensuring accurate case documentation, effective follow-up, timely communication, and compliance with established operating procedures, service-level agreements (SLAs), customer-specific requirements, and GTAC (Global Technical Assistance Center) quality standards. The CSR monitors case progress, addresses pending actions, coordinates with the appropriate stakeholders, and ensures that cases are successfully resolved or formally transferred to the responsible team
Follows procedures and guidelines to provide service to customers in a timely manner.
- Manage service requests from case initiation through resolution, closure, or formal transfer to the appropriate team.
- Provide timely, professional, and clear communication to customers, field technicians, Dispatch teams, internal stakeholders, and service providers.
- Analyze,...
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