The observability and control platform for hardware systems. Backed by Y Combinator.
About the role
In this role, you will serve as a key liaison between customers, suppliers, and internal teams, ensuring orders move smoothly from entry through invoicing while delivering an exceptional customer experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Manage customer orders from order entry through invoicing, ensuring accuracy and timely execution
- Serve as a primary point of contact for customer and supplier inquiries related to order status, billing, and issue resolution
- Facilitate the order fulfillment process to ensure service levels and customer expectations are met
- Monitor and manage order backlog, proactively addressing delays, exceptions, and escalations
- Coordinate with Purchasing, Engineering, Shipping, Logistics, and other internal teams to resolve issues and maintain order flow
- Investigate and resolve order discrepancies, shipment concerns, RMAs, damaged goods claims, tracking requests, and other order-related issues
More about this role
About the Role
TD SYNNEX is seeking a detail-oriented Solutions Support Specialist to support customer order fulfillment, billing accuracy, and operational excellence.
In this role, you will serve as a key liaison between customers, suppliers, and internal teams, ensuring orders move smoothly from entry through invoicing while delivering an exceptional customer experience.
This position is ideal for someone who enjoys problem-solving, managing multiple priorities, and collaborating across departments to meet customer expectations. You'll have the opportunity to expand your expertise in order management, billing, supply chain operations, and customer support while contributing to a high-performing team culture focused on accountability, continuous improvement, and growth.
What You'll Do
- Manage customer orders from order entry through invoicing, ensuring accuracy and timely execution.
- Serve as a primary point of contact for customer and supplier inquiries related to order status, billing, and issue resolution.
- Facilitate the order fulfillment process to ensure service levels and customer expectations are met.
- Monitor and manage order backlog, proactively addressing delays,...
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