From runtime to development, gain real-time visibility into your cloud with Sysdig. Prioritize critical risks, detect threats instantly, and respond with confidence. Backed by Accel and Insight.
About the role
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues
- Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems
- Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation
- Build automation, diagnostics, runbooks, and other operational mechanisms that reduce repeat escalations and improve time to resolution
- Coach and mentor CREs through complex case reviews, incident retrospectives, technical training, and day-to-day technical guidance
- Develop reusable technical content and enablement that increases the independence and effectiveness of the broader CRE and Support organizations
More about this role
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
- Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues.
- Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management,...
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