Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
About the role
The Associate Solutions Engineer is an early-career technical sales role designed for individuals who are passionate about technology, particularly AI, customer problem-solving, consultative selling, and customer experience transformation. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities
- Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals
- Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes
- Support the creation of customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation
- Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle
More about this role
The Associate Solutions Engineer is an early-career technical sales role designed for individuals who are passionate about technology, particularly AI, customer problem-solving, consultative selling, and customer experience transformation.
The Solutions Engineering organization serves as the technical and business advisory arm of the Go-to-Market team, helping customers envision, validate, and realize the value of Talkdesk’s platform and AI innovations. Our mission is to bridge customer business challenges with transformative technology solutions that drive measurable outcomes and help Talkdesk fulfill its mission to rid the world of bad customer experiences.
As an Associate Solutions Engineer, you will support the Solutions Engineering team in helping prospective and existing customers understand how Talkdesk solutions can improve customer experience, modernize contact center operations, and accelerate business outcomes. You will work closely with experienced Solutions Engineers, Account Executives, Customer Success, Product Management, Engineering, Marketing, Value Advisory, Enterprise Architecture, AI Solutions Engineering, Partner Engineering, Proposal Management, and Demo...
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