Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
About the role
We are looking for an energetic self-starter to lead the next chapter. You get genuinely excited about AI, automation and great systems, and you love finding better ways to work. You will own our recruiting tools, lead a small global team, and build the processes that make hiring run smoothly worldwide. You see a manual process and are already thinking about how to automate it. You take initiative, bring ideas and recommendations, and move fast to turn them into results. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years in talent operations, recruiting operations, recruiting systems or people analytics at a fast-growing tech company, including experience leading a team
- Deep, hands-on ATS experience, ideally as a Greenhouse admin configuring workflows, permissions, reports and integrations
- A genuine love of technology and automation, with experience using integrations, no-code automation tools or AI to remove manual work
- Strong analytical skills. You are fluent in Excel or Google Sheets (lookups, pivot tables, automated reports) and have built dashboards in a BI or reporting tool. SQL is a plus
- Hands-on experience managing offers and employment documentation, including offer letters, contracts, approvals and the handoff to onboarding
- Commercial judgment, with experience evaluating, buying and negotiating with HR tech vendors and using data to make the case
More about this role
Our Talent Operations team is redefining scale through AI and automation. Over the past year we have automated high-volume work like interview scheduling, streamlined our ATS workflows and used AI tools to document our processes and put answers at our team's fingertips. The result is a lean, high-leverage team that supports hiring across the US, Portugal, India, the Philippines and beyond. And we are just beginning, as we launch additional AI tools as we speak.
We are looking for an energetic self-starter to lead the next chapter. You get genuinely excited about AI, automation and great systems, and you love finding better ways to work. You will own our recruiting tools, lead a small global team, and build the processes that make hiring run smoothly worldwide. You see a manual process and are already thinking about how to automate it. You take initiative, bring ideas and recommendations, and move fast to turn them into results.
- Own our recruiting tech stack end to end: Greenhouse, GoodTime, LinkedIn Recruiter, Juicebox, CoderPad, plus their integrations with Workday.
- Support vendor evaluations, renewals and negotiations. Before every purchase or renewal, analyze past usage,...
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