Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
About the role
This role will lead with Talkdesk’s Customer Experience Automation (CXA) strategy, helping the team connect the value of AI, automation, and CCaaS to measurable customer business outcomes. Benefits and perks listed above may vary based on the nature of your employment with Talkdesk. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- BA/BS degree or equivalent professional experience
- 7-10+ years of B2B technology sales experience, preferably within SaaS, CCaaS, CX, AI, or related cloud technologies
- 4+ years of frontline sales management experience leading quota-carrying sales teams
- Proven success achieving bookings targets and driving new-logo acquisition and pipeline generation
- Experience selling or leading teams selling AI, automation, CCaaS, CX, or transformational SaaS solutions preferred
- Strong coaching capabilities across discovery, value selling, executive engagement, competitive positioning, negotiation, and closing
More about this role
The Commercial Sales Manager is a frontline sales leader responsible for driving new-logo growth and customer expansion across Talkdesk’s Commercial segment. This leader will manage eight direct-selling Account Executives and one Inside Sales Representative/Account Manager, with accountability for bookings, pipeline generation, forecast accuracy, sales execution, and talent development.
This role will lead with Talkdesk’s Customer Experience Automation (CXA) strategy, helping the team connect the value of AI, automation, and CCaaS to measurable customer business outcomes.
- Lead, coach, and develop a team of Commercial AEs and an Inside Sales Representative/Account Manager to consistently achieve bookings, pipeline, and growth targets.
- Drive Talkdesk’s CXA sales strategy, ensuring the team can effectively position AI, automation, and CCaaS against customer business challenges and desired outcomes.
- Maintain a strong new-logo acquisition focus, while driving expansion and cross-sell opportunities within the existing customer base.
- Conduct structured weekly 1:1s, pipeline reviews, forecast calls, and deal strategy sessions focused on opportunity progression, pipeline creation,...
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