Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
About the role
Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth) OR Life Sciences specific CRM solutions Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery. Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices
- Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR)
- Ensure integrations are secure, reliable, and aligned with industry and regulatory standards
- Act as an internal Subject Matter Expert (SME) for the life sciences commercial or clinical areas related to patient & healthcare professional (HCP) experiences
- Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success
- Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs
More about this role
As a Senior Solutions Consultant - HLS within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives and support excellence during implementation.
- Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.
- As a billable resource, you will serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major Life Sciences CRM/EHR/EMR systems, with an emphasis on Salesforce Life Sciences Cloud, Veeva Vault or Epic.
- Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).
- Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.
Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth) OR Life Sciences specific CRM solutions Develop reusable assets, best practice...
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