Make every interaction count: Talon.One empowers you to design smarter loyalty and promotion programs that drive growth, engagement, and revenue. Backed by CRV.
About the role
You’ll own day-to-day IT for our US employees, keeping their tools, devices and access running smoothly and securely. You’ll take charge of defined systems and outcomes, use your judgment to prioritize, and bring clear recommendations when an issue needs a second pair of eyes. This is a full-time role based in Chicago or New York. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own US IT support by triaging tickets from our ITSM system, email and chat, resolving issues, documenting outcomes and keeping users informed
- Escalate complex or higher-risk cases to Berlin IT with a clear recommendation
- Administer Google Workspace, JAMF, Notion, Slack and Zoom, maintaining accounts, groups, policies and configurations with user and security impact in mind
- Set up and support meeting-room AV, including Google Meet hardware or Zoom Rooms, and troubleshoot audio, video and connectivity issues
- Run identity and access across onboarding, role changes and offboarding, supporting SSO and provisioning and applying least privilege alongside system owners
- Manage the US device lifecycle and asset inventory, from procurement and shipping to repairs, returns and secure offboarding with our hardware and logistics partners
More about this role
Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.
Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.
You’ll own day-to-day IT for our US employees, keeping their tools, devices and access running smoothly and securely. You’ll take charge of defined systems and outcomes, use your judgment to prioritize, and bring clear recommendations when an issue needs a second pair of eyes. This is a full-time role based in Chicago or New York.
You’ll partner closely with our IT Operations team in our Berlin HQ, to help shape a consistent IT experience for everyone at Talon.One.
- Own US IT support by triaging tickets from our ITSM system, email and chat, resolving issues, documenting outcomes and keeping users informed
- Escalate complex or higher-risk cases to Berlin IT with a clear recommendation
- Administer Google Workspace, JAMF,...
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