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Clinical Support Specialist (Remote from 8:00 AM - 5:00 PM PST)

Tandem · Remote US · Remote

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About Tandem

AI-native office leasing broker. Backed by Y Combinator and a16z.

About the role

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Excellent communication skills
  • Ability to relate effectively with customers and health care professionals
  • Demonstrated ability to coach customers on a one-on-one basis to answer questions and resolve product related issues
  • Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to company protocols and requirements
  • Skilled at presenting educational material in a clear, concise manner to various audiences through a variety of technologies (telephone, video conferencing)
  • Able to react to changing situations in a timely, calm, and confident manner
More about this role

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

The Clinical Support Specialist (CLSS) is responsible for providing product education, training and support for customers primarily through telephone or video conference platforms. CL SS is responsible for providing escalated technical and/or clinical support and...

Read the full posting on Tandem's site ↗

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