Personified Application Layers that see, hear, and respond face-to-face in real time. Build and deploy with our API, no-code PAL Maker, or enterprise Solutions. Interactive AI avatars and conversational video reimagined. Backed by Sequoia, Y Combinator and CRV.
About the role
Tavus customers are building products and experiences with conversational AI. Getting from a signed contract to a successful deployment takes more than access to the platform. Customers need clear priorities, a workable implementation plan, and a partner who understands what they are trying to accomplish. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience independently managing a portfolio of B2B customers through implementation, adoption, and renewal
- Experience with APIs, AI, infrastructure, developer tools, or another technical product where customer implementation materially affects success
- The ability to enter an account with incomplete information, ask focused questions, and establish a coherent plan
- Commercial judgment: you can connect product performance, usage, customer economics, sponsorship, and business value to retention and expansion
- Strong follow-through across several accounts and internal teams. You keep commitments visible and recognize when a stalled next step requires a decision
- Clear writing and sound judgment in difficult customer conversations. You communicate uncertainty honestly, bring bad news early, and adapt the detail to your audience
More about this role
Tavus customers are building products and experiences with conversational AI. Getting from a signed contract to a successful deployment takes more than access to the platform. Customers need clear priorities, a workable implementation plan, and a partner who understands what they are trying to accomplish.
You will report to our Customer Lead and take ownership of an existing portfolio of customers, helping them move through implementation, adoption, and renewal. You will run the day-to-day relationship, coordinate technical partners, and keep customer commitments moving.
This is a hands-on individual contributor role with meaningful independence. Your portfolio will include ongoing implementations and established customers between renewal cycles. You will inherit unfinished work, build trust with customers, and establish a clear plan for what happens next.
Own your portfolio. Build relationships with the people using, implementing, and buying Tavus. Understand their business objectives, success criteria, decision process, and reasons to renew.
Turn customer goals into working plans. Establish milestones, owners, dependencies, and decision dates. For new customers, work with Sales...
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