System of intelligence for residential real estate. Backed by Y Combinator.
About the role
Vendor Communication — Monitor internal and external communication channels and serve as the routing layer between Mainstay stakeholders and vendors. Own all routine vendor and agent questions, including bid timelines, on-site requests, status updates, estimated completion date (ECD) confirmations, scope clarifications and invoice requests. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Phone-Fluent — Confidence to handle inbound and outbound calls with vendors and inspectors
- Detail-Oriented and Organized — Able to track many concurrent work orders across multiple platforms without losing context or letting items slip through
- Strong Written Communication — Clear, concise and professional in Slack, email and Helpscout. Comfortable using, customizing and improving templated messages
- Technical Proficiency — Comfortable learning and operating across multiple software platforms (Airtable, Slack, Helpscout, SiteCapture, etc.). Quick to pick up new tools and SOPs
- Problem-Solving and Resourcefulness — Able to triage ambiguous vendor situations in real time, identify the right next step, and pull in the right Mainstay stakeholder when escalation is needed
- Adaptability — Thrives in a fast-paced, evolving operations environment where workflows, templates and SOPs are still being refined
More about this role
Mainstay is the leading market intelligence platform purpose built for buying, managing, and selling homes in the single family rental industry. As an AI native company, we turn complex data into clarity that helps the industry move forward with confidence. Founded within Opendoor, Mainstay launched as an independent company in 2024 and recently raised a Series A round led by Khosla Ventures.
Ready to shape the future of real estate with AI? Join Mainstay and help us redefine what’s possible in the single family rental space. If you thrive on solving complex problems and want to make a tangible impact in a fast-growing industry, we’d love to hear from you - apply now and let’s move the industry forward, together!
Support Mainstay's Renovation as a Service (RaaS) operations as the primary day-to-day owner of vendor and agent communications. The Vendor Operations Specialist keeps work orders moving from assignment through completion across Slack, Helpscout, Airtable and SiteCapture. They handle routine vendor and agent questions directly, manage the RaaS inbox within SLAs, and administer scope edits, partial approvals and change orders as needed. The role is also the first point of...
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