Digitize the athlete lifecycle and consolidate your tech stack with the only integrated technology platform specifically designed for elite sports teams. Backed by General Catalyst.
About the role
Define and own the strategic standard for what it means to be a Product Success Manager at Teamworks today - including the competencies, career path, and performance bar for the function Own customer onboarding and value delivery, delivering delight, ensuring the team has the tools and know-how to train customers and help them extract value quickly and consistently throughout their customer journey. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
We’re hiring a Head of Product Success (North America) to define what our Product Success function looks like at Teamworks going forward and build the operating model to prove it out at scale. Our Product Success org has grown faster than any team in the company, largely through acquisition, and the mandate for this function is meaningfully more complex than even a couple years ago. We've shifted from an implementation-heavy function to one built around retention, renewal, and expansion revenue.
At Teamworks, Product Success owns the implementation, servicing, renewal, and growth of each product within an organization we serve, while Customer Success owns that organization’s account-level relationship across all of its products. Given the breadth of our suite (20+ products) in North America, our GTM model runs both functions as partners, each under its own leadership, working together to serve the customer and drive revenue.
Reporting to Mark Morris, SVP and GM for North America, this newly created role is designed to evolve Product Success from a service delivery function into a strategic growth engine for the business. You’ll lead a team of 5–7 leaders within a broader Product...
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