Tekion's AI-native platform unifies every part of the automotive retail business—DMS, CRM, Digital Retail, Service, and more. Backed by Index.
About the role
Conduct dealership performance assessments using the Dealer Maturity Model (DMM), identifying current maturity tier, operational gaps, adoption barriers, and opportunities to improve performance across relevant workflows and functions Develop and own tier advancement plans for assigned accounts, translating DMM findings into prioritized customer roadmaps with clear milestones, actions, accountability, and measurable outcomes Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree in Business, Automotive Management, or related field preferred, equivalent dealership operations experience accepted in lieu of degree
- 5–8 years of experience in automotive dealership operations, customer consulting, customer value services, enablement, or a closely related role
- Direct experience in automotive dealership operations as a General Manager, Controller, department manager, or equivalent role with responsibility for operational outcomes across multiple functions strongly preferred
- Strong knowledge of dealership workflows, performance drivers, and DMS platforms, with demonstrated fluency in dealership technology and operational processes
- Experience diagnosing operational issues, developing recommendations, and guiding stakeholders toward practical action plans and measurable improvement
- Strong consultative, discovery, facilitation, and stakeholder management skills, with the ability to engage credibly with dealership leaders and operators
More about this role
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
***Must have Automotive experience to qualify.
Seeking candidates with knowledge in Automotive Retail, CRM Fixed and Analytics.
The Customer Value Architect is a highly specialized customer-facing role within Tekion’s Customer Value Services organization, responsible for helping...
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