Tekion's AI-native platform unifies every part of the automotive retail business—DMS, CRM, Digital Retail, Service, and more. Backed by Index.
About the role
Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools. Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption
- A Bachelor's degree in business or related field is highly preferred
- Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model
- Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems
- Experience working in an early-stage startup environment is a plus
- Exceptional written and verbal communication skills, interacting with all levels of stakeholders
More about this role
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Internal title for this role is Business Solutions Analyst I (SaaS)
Please note travel is up to 90%
SaaS implementation experience is required .
Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person...
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