Build invincible apps with Temporal. Backed by Index, Sequoia and a16z.
About the role
Be the trusted point of contact. Become the person advocates and Sales both go to. Know each advocate's story, relationship owner and comfort level, and know what the field needs next, so the right customer is matched to the right moment and nobody is asked cold. Run the reference program. Help shape how references are requested, matched to opportunities, tracked, prepared and thanked. Operate the day to day, so Sales can get the right customer in front of a prospect quickly and customers aren't over-asked. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Reference program experience. You have built or run a reference program with deal matching and tracking, and you know how to serve Sales while protecting customer relationships and avoiding over-asking
- Both craft and operations. You can direct or write a strong, metrics-backed customer story, and you can run the tracker, process and project plan behind it
- Evidence and enablement. You've built and maintained a customer evidence library and driven real adoption by Sales and other GTM teams
- Data and systems fluency. You're comfortable in a CRM (we use Salesforce) and reporting tools, and can show advocacy's influence on pipeline and revenue
- Cross-functional influence. You get results across Sales, Marketing, Product, PR, Content and community teams without direct authority
- Applied AI. You use AI and automation to scale your work and have built or shipped agents or workflows that save other teams time
More about this role
Temporal has something most companies spend years trying to earn: developers who build their careers on the product, and enterprises running mission-critical systems on it. What we haven't built yet is the system that turns that trust into advocacy at scale. Stories get sourced one at a time under deadline pressure. Reference requests become fire drills. The same recognizable customers get asked again and again. Strong customer experiences don't reliably become field proof, press, keynote moments or product insight.
As the first hire on the Customer Advocacy team, you'll be the Director's partner in building the foundations of our Advocacy Systems and making it work day to day. You'll earn the trust of the customers who advocate for us and the Sales teams who depend on them: knowing who our advocates are, what each is open to, and where the field needs proof. You'll help set up the operating machinery and then run it: how we find and nurture advocates, how references are matched and tracked, how customer evidence is created and kept current, and how Sales, PMM, PR, DevRel and Product put it to work. Advocacy here is not a content service. It is a growth system built on trust, and...
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