Backed by NEA.
About the role
Lead and develop the Customer Operations team, providing direct management to managers who oversee supervisors and Customer Service Representatives (CSRs). Oversee the execution of core customer operations, including managing incoming customer calls, addressing customer emails, and directing proactive outreach to customers to secure missing information needed for patient reports. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Strong operational discipline and a bias toward building durable processes, systems, and tools rather than one-off fixes
- Excellent stakeholder management skills and the ability to build cross-functional relationships and influence without authority
- A track record of developing and mentoring people, including growing managers into strong, independent leaders
- Data fluency—comfort using metrics to diagnose problems, prioritize, and measure improvement
- A proactive, entrepreneurial mindset, thrives in a high-growth, rapidly evolving environment and can operationalize solutions quickly
- Sound judgment around risk mitigation and the ability to anticipate downstream consequences of operational decisions
More about this role
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
We are looking for a Director, Customer Operations who will lead a team of managers and customer service representatives.
Lead and develop the Customer Operations team, providing direct management to managers who oversee supervisors and Customer Service Representatives (CSRs).
Oversee the execution of core customer operations, including managing incoming customer calls, addressing customer emails, and directing proactive outreach to customers to secure missing information needed for patient reports.
Maintain a pulse on operational metrics across all client workflows. Understand root causes of performance gaps and partner with managers to drive improvement
Coach and develop functional leaders, helping managers move from executing against direction...
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