Backed by NEA.
About the role
Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following: Addressing and mitigating technology-related issues for employees, i.e. desktop support
What they're looking for
- Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)
- Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
- Installing and supporting security products like endpoint and anti-virus/malware protection
- Basic network and VOIP phone system troubleshooting
- Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
- Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
More about this role
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:
Addressing and mitigating technology-related issues for employees, i.e. desktop support
Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
User account administration including on and off-boarding of employees
Evaluating and testing new technologies
Working with software and hardware vendors
Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
Supporting executives with IT-related issues
Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
Phone and remote support for Tempus...
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