The leader in exposure management and AI security, Tenable cybersecurity solutions reduce cyber risk across IT, OT, cloud, identity & hybrid attack surfaces. Backed by Accel and Insight.
About the role
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management
- 3+ years managing technical teams — ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred
- Hands-on experience running an escalation practice or program, including process design and cross-functional coordination
- Demonstrated ability to influence product and engineering priorities using support and escalation data
- Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution
- Comfort with support metrics and the analysis behind them — escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction — and the ability to build the evidence case for investment
More about this role
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
The Senior Manager, Technical Excellence & Escalations leads the two teams that sit between...
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