About the role
Our Solution Architects work with both our Engineers and Sales team to analyze the needs and requirements from our potential customers, making sure the best matching product capabilities are leveraged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition.
What they're looking for
- Driving Tencent Cloud products adoption, identifying customer needs and presenting product specific solutions in various business opportunities
- Guiding, training, and enabling the internal business teams and external partners on Tencent Cloud products knowledge and best practices leveraging relevant products in various customer solutions
- Tracking, monitoring, and leading the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products
- Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace
- Creating clarity in requirements, build relationships with partner teams, embrace agility, design features to drive business objectives
- Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups
More about this role
Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.
Our Solution Architects work with both our Engineers and Sales team to analyze the needs and requirements from our potential customers, making sure the best matching product capabilities are leveraged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition.
We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential.
Our Solution Architects are key...
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