Power AI workloads with AMD Instinct™ GPUs. Scale models faster with high-performance, dedicated cloud compute.
About the role
We’re looking for a IT Service Desk Intern to join our team during an exciting phase of growth. In this role, you’ll be responsible for supporting TensorWave’s Corporate IT team by providing Tier 1 technical support to employees and assisting with day-to-day service desk operations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Strong customer service skills, empathy, patience, and professionalism
- Clear written and verbal communication, attention to detail, and a willingness to learn
- Able to listen carefully, understand the employee’s issue, communicate in a way that is easy to understand, and maintain a positive experience even when troubleshooting difficult or frustrating problems
- Prior IT experience is helpful but is not the primary requirement for this role
- Basic familiarity with computer hardware, operating systems, networking, Microsoft 365, Google Workspace, or ticketing systems is preferred, but technical skills can be developed through training and hands-on experience
More about this role
Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
We’re looking for a IT Service Desk Intern to join our team during an exciting phase of growth. In this role, you’ll be responsible for supporting TensorWave’s Corporate IT team by providing Tier 1 technical support to employees and assisting with day-to-day service desk operations.
This is a customer-facing role, and the most important qualification is strong customer service and interpersonal skills. The ideal candidate should be approachable, patient, empathetic, and comfortable working with employees who may have different levels of technical knowledge.
Triage incoming support requests, resolve common technical issues, document solutions, and escalate more complex issues to the appropriate team member.
Monitoring and triaging service desk tickets, troubleshooting common hardware, software, account, access, and connectivity issues
Assisting with employee...
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