Power AI workloads with AMD Instinct™ GPUs. Scale models faster with high-performance, dedicated cloud compute.
About the role
We’re looking for a Tier 2 IT Support Engineer to join our team during an exciting phase of growth. In this role, you’ll be responsible for resolving escalated technical issues and administering the systems, devices, and applications that keep our employees productive and secure, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in IT support or systems administration, including escalation level (Tier 2) support
- Hands-on administration experience with Google Workspace, Microsoft 365, or both
- Experience managing macOS devices with an MDM platform such as Jamf, Kandji/Iru, Intune, or Rippling
- Working knowledge of identity and access management, including SSO, SAML, MFA, and SCIM provisioning
- Solid networking fundamentals, including DNS, DHCP, VPN, Wi-Fi, and firewalls
- Strong troubleshooting and communication skills, with the ability to explain technical issues clearly to non-technical users
More about this role
Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
We’re looking for a Tier 2 IT Support Engineer to join our team during an exciting phase of growth. In this role, you’ll be responsible for resolving escalated technical issues and administering the systems, devices, and applications that keep our employees productive and secure, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact. You’ll report to the Head of IT and serve as the escalation point for employee technology support across our offices, data center sites, and remote teams.
Serve as the escalation point for Tier 1 and employee support requests, owning complex hardware, software, access, and network issues through resolution
Administer Google Workspace and Microsoft 365, including user lifecycle, licensing, groups, shared drives, and security...
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