Tessera compresses ERP modernization from years to weeks with governed, multi-agent AI. Backed by a16z.
About the role
The Customer Onboarding Manager owns every new customer's path from the first handoff by our GTM (Go-To-Market) team to the day the customer is live in production. Your job is to make that path shorter, more predictable, and easier for the customer. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3–5 years of experience in customer onboarding, implementation management, customer success, project coordination, or a similar customer-facing role at a B2B (business-to-business) software company
- Excellent written and verbal communication, with the confidence to lead calls with customer stakeholders and follow up without being prompted
- A record of running several customer engagements at once and keeping each one on schedule
- Experience building processes from scratch, such as playbooks, checklists, and trackers, and getting other teams to use them
- Strong organization and follow-through, with a habit of clear written status updates
- Basic understanding of what enterprise security reviews, compliance requirements, and cloud deployments involve. You need to understand the questions well enough to route them, you do not need to answer them
More about this role
Experience: 3–5 years
Tessera Labs is redefining how enterprises modernize their most complex systems. Backed by Foundation Capital and built by leaders in AI (Artificial Intelligence) and enterprise transformation, Tessera delivers governed, multi-agent AI built specifically for ERP (Enterprise Resource Planning) modernization. Tessera compresses ERP modernization from years to weeks.
The Customer Onboarding Manager owns every new customer's path from the first handoff by our GTM (Go-To-Market) team to the day the customer is live in production. Your job is to make that path shorter, more predictable, and easier for the customer.
Today, the slowest part of a deal comes after the first sales conversation. Customers need internal approvals before a POC (Proof of Concept) can start: security questionnaires, compliance reviews, infrastructure and architecture questions, and procurement steps. Most of the delay sits on the customer's side, and some sits on ours. You will close both gaps.
You join the customer from the first call, build a shared onboarding plan, and track every open item until it is done. You chase approvals on the customer's side and pull in the right people on ours:...
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