Drive revenue with personalized guest engagement, loyalty programs, and data-driven marketing. The #1 software for restaurants.
About the role
Merchant Operations makes sure our restaurant partners' setup works: their loyalty programs, mobile apps, online ordering, and the POS and other integrations behind them. We work closely with the Implementation team to launch merchants, then with Customer Success to make sure the program keeps operating effectively. Our part is the technical configuration, and after launch we monitor location health, investigate issues, and get root causes fixed. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in a technical support, operations, implementation, or similar role where you diagnosed problems across multiple systems
- A track record of finding root causes, not just closing tickets
- Comfort with data. SQL is a big plus, and we'll teach what you need if you have the aptitude
- Experience using AI tools such as Claude or ChatGPT to speed up analysis, troubleshooting, or workflows
- Clear written communication with both technical and non-technical audiences
- A habit of automating repetitive work when you see it
More about this role
Remote. Open to candidates in Canada or in the following US states: Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, and Virginia (excluding the New York City, Boston, Philadelphia, and Washington DC metro areas).
Thanx is a leading loyalty and guest engagement platform for regional and national restaurants. We help brands drive profitable growth by increasing guest frequency, growing digital sales, and reducing reliance on discounts. Most loyalty platforms work for guests who are already loyal. Thanx unifies loyalty, digital ordering, and marketing automation in one platform that turns first-time and casual guests into regulars, treating loyalty as a business outcome, not a program, and engaging across the entire guest base.
Thanx has raised more than $30M from elite investors including M33 Growth, Ribbit Capital, and Sequoia Capital. Our success is rooted in a culture that has attracted some of the best talent in the country, and we are proud of strong employee tenure, a track record of internal promotions, and the company-wide shift to working...
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