thatgamecompany is a game studio dedicated to creating timeless interactive entertainment that inspires human connection worldwide. Critically acclaimed games Journey, Flower and flOw. Backed by Kleiner Perkins.
About the role
Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy. Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations
- Significant understanding of sensitive player issues, digital privacy rights, and online safety practices
- Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines
- Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures
- Strong analytical, written, and verbal communication skills
- Excellent attention to detail and problem-solving skills
More about this role
Contract Length: 6 to 8 months
Rate: $30p/h to $40 p/h
As a Trust & Safety Analyst , you know how bad actors behave and have the knowledge to keep our players safe from exploitation, toxicity, and harm. You will help maintain a safe and welcoming environment for our players by assisting with the day-to-day enforcement of our safety policies and workflows, so that our game environments remain a safe space for everyone to enjoy.
Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.
Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content.
Document case details accurately to support safety investigations and internal reporting requirements
Compile and submit reports of illegal harms to NCMEC / law enforcement.
Respond directly to players appealing their bans, sanctions, and other moderating action(s).
1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations
Significant...
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