Backed by Norwest.
About the role
We're seeking a C ustomer Operations Manager who's eager to play a hands-on role in maintaining and optimizing customer success systems and programs that enable scalable, data-driven customer success. In this role, you’ll create and manage rules, health scores, playbooks, and journeys that help CSMs proactively identify risk and uncover growth opportunities. You’ll drive process improvements that reduce manual effort and boost team efficiency.
What they're looking for
- 8+ years of related experience in Customer Success, Customer Support, Professional Services, or Customer Operations (or 6 + years with an advanced degree in a related field)
- Advanced, in - depth expertise with Gainsight, strong working knowledge of Salesforce
- Advanced proficiency in Excel and data analytics techniques to uncover insights and inform strategic decision-making
- Strong a nalytical thinking and problem-solving skills, with in-depth professional knowledge to resolve complex problems and understand the interrelationships across CS, Product, Marketing, Sales, and Revenue Operations discipline s
- Enthusiasm for AI and its potential to drive meaningful impact
- Strong interpersonal and networking skills to collaborate effec tively with key stakeholders outside your own area of expertise, both internally and external ly
More about this role
TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation,...
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