We are: A growing team made up of innovators, creative minds, extroverts, introverts, and pet lovers who share a common goal: to change the payments landscape for the better with PayFac-as-a-Service. Backed by Abstract Ventures.
About the role
The Technical Operations Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience working with APIs, integrations, and technical troubleshooting
- Ability to read, understand, and reason through code and technical documentation
- Strong problem-solving skills and comfort handling technical escalations
- Experience supporting or collaborating with customer support teams
- Clear communication skills, especially when explaining technical concepts to non-technical audiences
- Ability to work cross-functionally in a fast-paced, remote environment
More about this role
The Technical Operations Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments.
- Reviewing API requests, logs, and code to troubleshoot partner integration issues
- Supporting the Support team by resolving escalated technical tickets
- Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
- Developing or updating technical documentation, developer tooling, and integration examples
- Managing Zendesk administrative features and optimizing ticket workflows
- Joining Sales calls to provide technical expertise and implementation guidance
- Acting as a subject matter expert across integrations, APIs, and internal systems
You must be flexible to work between the hours of 8 am to...
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