Tines lets teams put AI to work across their most sensitive systems, data, and processes, with the security and governance to do it safely. Backed by SoftBank VF, Felicis and Lux.
About the role
As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment
- 3+ years of people leadership experience, with a demonstrated track record of coaching and developing high-performing customer-facing or commercial teams
- Experience owning or managing a meaningful recurring revenue portfolio and delivering against retention or renewal targets
- A strong understanding of SaaS business metrics including ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, and expansion
- Experience building and managing renewal forecasts with a high degree of operational rigor and predictability
- Strong commercial judgment and experience navigating pricing, negotiation, procurement, contracting, and customer objections
More about this role
Tines is the intelligent workflow company that powers some of the world's most important workflows.
Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.
Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team’s apps, agents and automations.
As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design.
At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.
This is a remote role that must be based in EST.
At Tines, our Customer Experience organization is recognized by customers for the quality of our work, responsiveness to their needs, and...
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