Tines lets teams put AI to work across their most sensitive systems, data, and processes, with the security and governance to do it safely. Backed by SoftBank VF, Felicis and Lux.
About the role
As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of of direct people leadership or practice experience, with a track record of coaching and developing high-performing technical teams
- Cross-Functional Relationship Building: Demonstrated ability to build rock-solid trust with PM leadership, Sales, Customer Success, and Product teams to align delivery capacity with commercial pipeline
- Distributed Team Management: Experience coaching and coordinating a remote or geographically distributed engineering team across multiple time zones (US and EMEA)
- Metric-Driven Delivery Acumen: Solid understanding of professional services metrics, including billable utilization targets (70%+), on-time project completion, CSAT, and services-assisted expansion
More about this role
Tines is the intelligent workflow company that powers some of the world's most important workflows.
Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.
Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team’s apps, agents and automations.
As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design.
At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.
This is a remote role that must be based in EST, preferred close to Boston
As a key member of our Customer Success organization, the Senior Manager, Professional Services Engineering is an...
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