Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
About the role
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7–10 years in marketing or marketing services, including 3+ years managing people in a delivery or account‑management context (e.g., agency team lead, or managed services lead)
- Demonstrated success running multi‑channel programs across Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards - and partnering on Paid Ads and SEO/Presence
- Process‑oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale, comfortable with capacity planning and workload management
- Strong marketing craft (strategy + execution) and coaching ability—able to up-level content quality, segmentation, and testing, and communicate the “why” behind plans
- Analytical, data‑driven decision maker—experienced with defining KPIs, building dashboards, and translating performance into clear next actions for the team
- Exceptional communicator and relationship‑builder across functions (Product, Product Strategy, Sales, CS, Legal, Finance), influence without authority
More about this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
ToastIQ Grow pairs restaurants with a dedicated Marketing Success Manager to build strategy, execute weekly multi‑channel campaigns (Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, SEO/Presence), and analyze results—ultimately helping restaurants improve their marketing operations, save time, and grow first‑party demand.
As Director, Marketing Services, you will own Toast’s managed marketing program from end to end. You’ll set the strategy, service model and operating standards for the business, and lead a team of Managers who each run a team of Marketing Success Managers. You’ll be accountable for program outcomes: customer results, service quality, retention and expansion, unit economics, and the team’s ability to scale.
You are a systems‑minded operator who can translate strategy into clear playbooks and measurable results. You’ll remove friction for Specialists and customers, strengthen our service model, and collaborate closely with Product, Product Strategy, Sales, Customer Success,...
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