Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
About the role
As the Director, UCC & Tax Lien Compliance, you will own the day-to-day operational management of Toast's merchant liens and levies and bankruptcy compliance programs, build the specialized team and processes required to run it well, and lead the insourcing of this function in close partnership with Compliance, Care, Product and Engineering and Legal. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years of experience working with UCC and tax liens, levies, bankruptcies, and garnishments and the associated compliance requirements, as well as change and people leadership experience
- Experience developing compliance management programs for regulated functions
- Experience managing complex, sensitive escalations directly with customers, creditors, and their attorneys, exercising sound judgment on matters with real legal and financial consequences
- Demonstrated ability to build an operating model, team, and governance structure where none previously existed, with comfort operating in ambiguity while a function transitions between partners and systems
- Experience managing a vendor or partner transition (e.g., insourcing a previously outsourced function), including defining business requirements and partnering with technical teams on system design
- Excellent written and verbal communication skills, with the ability to translate complex legal/operational nuance into clear guidance for frontline teams and concise updates for executive stakeholders
More about this role
At Toast, we are passionate about creating raving fans and delivering an unparalleled customer experience — and that includes assisting our restaurant customers when their business becomes entangled in a creditor dispute. When a lien, levy, or garnishment is filed against a merchant, our customers need a partner who moves quickly, communicates clearly, and gets it right the first time. As Toast brings the end-to-end management of liens and levies in-house, we need an experienced subject matter expert to build and lead this function from the ground up.
As the Director, UCC & Tax Lien Compliance, you will own the day-to-day operational management of Toast's merchant liens and levies and bankruptcy compliance programs, build the specialized team and processes required to run it well, and lead the insourcing of this function in close partnership with Compliance, Care, Product and Engineering and Legal. This is a hands-on, build-it role: you'll inherit an active, high-visibility function with real customer and compliance stakes, and you'll be the person who turns it into a well-governed, scalable operation.
- Build and maintain a state-by-state policy framework.
- Build the governance...
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