Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
About the role
The Franchise Success Manager II (FSM II) supports a portfolio of Toast’s largest enterprise restaurant brands. You’ll partner with Senior Customer Success Managers (CSMs) to drive net revenue retention, build customer trust, and deliver a premium experience to every franchisee and location in your book of business. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of account management or customer success experience
- Proficiency in G-Suite, Salesforce, and Slack
- Ability to lead with empathy and curiosity when engaging with both cross-functional partners and customers
- Passion for the restaurant industry and a general understanding of the Toast product suite
- Ownership mindset
- Proven success operating independently and navigating competing priorities in a constantly changing, fast-paced environment
More about this role
The Franchise Success Manager II (FSM II) supports a portfolio of Toast’s largest enterprise restaurant brands. You’ll partner with Senior Customer Success Managers (CSMs) to drive net revenue retention, build customer trust, and deliver a premium experience to every franchisee and location in your book of business.
This role blends three areas of work: reactive and administrative tasks, problem solving and quarterbacking, and account strategy and relationship building. As a Franchise Success Manager II, you serve as the main point of contact for franchisees and locations across your brands. You are a strong relationship builder and a resourceful problem solver. You know how to navigate Toast to get answers, quarterback issues to resolution, and turn franchisees into advocates. You partner with your CSM to understand each brand’s goals, translate them into recommendations that drive adoption, satisfaction, and retention, and assist the CSM in overall account strategy. To thrive as an FSM at Toast, you are organized, a self-starter, and energized by solving problems others have not encountered before!
- Own franchisee and location requests from intake through resolution, keeping...
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