Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
About the role
As a Hotel Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations. You will partner with Enterprise customers within hotels for years, bringing on new brands and locations onto Toast in the future. The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech
- Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout
- Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes
- Executive presence and polished communication skills, comfortable engaging VP- and C-suite stakeholders with confidence
- Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities
- Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline
More about this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As a Hotel Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations. You will partner with Enterprise customers within hotels for years, bringing on new brands and locations onto Toast in the future. The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves.
- Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end hotel property’s onboarding experience from booking signature through Toast activation and steady-state adoption for our most complex, enterprise hotel brands (500+ locations).
- Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in...
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