Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
About the role
The Senior Director of Enablement is a senior leader responsible for driving product activation, adoption and self-service for Toast's customers. They are also accountable for time-to-proficiency and role mastery for the Toasters who serve them, so that every customer has a great experience with Toast. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 10+ years in education or enablement, with at least 5 years leading leaders across multiple functions
- Extensive experience with learning strategy, instructional design and training delivery across modalities (e-learning, instructor-led, video, in-product)
- Experience leading a knowledge management or content operation at scale, including for AI-powered self-service
- Understanding of how frontline Support agents and Customer Success Managers operate day to day, and how customers learn and adopt software
- Hands-on experience using generative AI tools in enablement or support work, with a clear view of where they perform well and where they do not
- Track record of leading a team through a significant change in its operating model
More about this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are passionate about innovation, excellence, and building a community of customers and employees who love what they do.
The Senior Director of Enablement is a senior leader responsible for driving product activation, adoption and self-service for Toast's customers. They are also accountable for time-to-proficiency and role mastery for the Toasters who serve them, so that every customer has a great experience with Toast. In order to accomplish these goals, this leader owns the vision, operating model and execution of Enablement across its functions: Learning Design, Knowledge Content Management, Customer Training and Certification, and Internal Enablement (New Hire Enablement and Continuous Enablement) for our Customer Success and Support teams.
A big part of this role is leading Enablement's transformation for the AI era, evolving and innovating on how each function produces, delivers and measures its work. This leader will also co-own Toast's AI self-service strategy in close...
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