Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
About the role
This is a high-ownership, high-visibility role at the intersection of restaurant operations, hardware-software product, and applied AI. You'll shape how hundreds of thousands of kitchen workers run their stations every day — and you'll be the one building the data and agent layer that lets kitchens run smarter, not just faster. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Proven experience defining and owning product strategy for a complex, operationally critical product — bonus points if it spans hardware and software and/or have experience in food & beverage
- Creative and strategic: you don't just optimize existing products — you identify the next meaningful bet, make the case for it, and drive it from zero to conviction
- Track record of working directly with enterprise customers, translating nuanced, high-stakes workflow requirements into product decisions that scale well beyond a single logo
- Strong instincts for the SMB operator: you understand what it means to run a restaurant kitchen without a data analyst, an IT team, or a change management budget — and you can build for that reality
- Executive presence to drive alignment without authority across engineering, design, enterprise customer success, sales, and product leadership in a high-stakes, cross-functional environment
More about this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Kitchen Operations team owns one of Toast's most operationally critical and strategically exciting products: the Kitchen Display System (KDS). Deployed across tens of thousands of restaurants, Toast KDS is the connective tissue between front-of-house and back-of-house, routing tickets to the right prep stations, managing order sequencing, and helping kitchens run fast and accurately under pressure. KDS has strong growth across SMB, enterprise, and international segments.
Our vision is KDS in the vast majority of Toast kitchens within the next few years. Getting there means three things: supporting the most sophisticated enterprise kitchen workflows in the market, differentiating through kitchen data and AI-powered operational insights, and growing adoption among the restaurants that still run on paper tickets.
This is a high-ownership, high-visibility role at the intersection of restaurant operations, hardware-software product, and applied AI. You'll shape how hundreds of thousands of kitchen...
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