About the role
Under moderate supervision, the primary responsibility is to provide technical support and on-site services to customers. The Field Service/Start-Up Engineer II is expected to perform equipment installations, repairs, and maintenance in a professional, efficient, and timely manner.
What they're looking for
- Ability to troubleshoot and repair mechanical and electrical equipment
- Ability to communicate effectively both orally and in writing
- Ability to adhere to processes, policies, and procedures
- Familiarity using diagnostic tools, testing equipment, and software applications to identify and resolve technical issues
- Ability to adapt to changing circumstances, work effectively in various environments, and handle unexpected challenges
- Ability to explain technical concepts to customers clearly and concisely
More about this role
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Under moderate supervision, the primary responsibility is to provide technical support and on-site services to customers. The Field Service/Start-Up Engineer II is expected to perform equipment installations, repairs, and maintenance in a professional, efficient, and timely manner.
- Provide technical support to customers via on-site visits, ensuring timely resolution of technical issues
- Perform equipment installations, repairs, and maintenance as per company guidelines and customer requirements
- Carry out equipment inspections and preventive maintenance activities
- Accurately document all service activities, including service reports, equipment repair records, and customer communications
- Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices
- Train customers on the safe and effective use of equipment and provide guidance on basic troubleshooting procedures
- Troubleshoot simple technical issues by...
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