Backed by BIP Capital.
About the role
As a Senior Customer Success Manager , you will own the post-sale customer lifecycle, driving onboarding, adoption, retention, and growth across a portfolio of accounts. You will serve as the primary customer contact, delivering strategic guidance, leading business reviews, and building success plans that accelerate adoption and maximize customer value. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment
- Strong strategic, analytical, and relationship skills, commercial acumen, able to manage conflicting priorities effectively
- Ability to manage customer relationships at every level, using data driven discussions to build trusted partnerships
- Demonstrated success that shows your ability to be professionally assertive and a customer focused problem solver
- Come prepared and ready for customer-facing work and open to travel up to 20%
More about this role
At Trella Health, our mission is simple: empowering meaningful change in healthcare.
We are building AI-enabled intelligence and workflows that help healthcare organizations make smarter decisions, strengthen operations, and support healthier outcomes for patients. Our platform connects health systems and post-acute providers through actionable intelligence and connected workflows that improve how care is coordinated across the healthcare continuum.
That work starts with our people. Trellavators are collaborative, curious, and committed to doing meaningful work that makes a measurable impact. We move quickly, support each other, keep our commitments, and continuously look for better ways to serve our customers and one another.
If you are excited by the opportunity to grow your career while helping shape the future of healthcare intelligence, workflows, and outcomes, we would love to meet you.
As a Senior Customer Success Manager , you will own the post-sale customer lifecycle, driving onboarding, adoption, retention, and growth across a portfolio of accounts. You will serve as the primary customer contact, delivering strategic guidance, leading business reviews, and building...
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