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About the role
The Event Travel Manager provides high-quality event travel management to key clients, including the General Manager, Global Head of Event Travel, team leads, and the wider Event Travel team. This role builds relationships across the business, shares market expertise, and supports clients in achieving their event objectives. The manager also drives revenue across Navan's Event Travel services while ensuring clients receive a strong return on their investment. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- One to three years of Group Travel planning experience preferred
- Professional oral and written communication skills required
- Navan TravelXen knowledge is preferred with strong understanding of travel bookings
- Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology
- Client facing video calls for setup and project management required
- Knowledge of internal communication tools – Slack
More about this role
The Event Travel Manager provides high-quality event travel management to key clients, including the General Manager, Global Head of Event Travel, team leads, and the wider Event Travel team. This role builds relationships across the business, shares market expertise, and supports clients in achieving their event objectives. The manager also drives revenue across Navan's Event Travel services while ensuring clients receive a strong return on their investment.
- Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
- Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.
- Work closely with client contacts to understand and meet program objectives/outcomes.
- Identifies clients' measures of critical success factors for project
- Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)
- Troubleshoot issues by regularly referring to our agent tools for guidelines on...
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