Streamline your corporate travel management and expense processes in one app. Save time, gain efficiency, and reduce costs with this powerful, all-in-one solution.
About the role
Reporting to the Senior Operations Manager, the Operations Manager thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product. You are very analytical, structured, and detail-oriented with a sharp focus on building scalable operations within complex cross-functional environments. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ Years in TMC/BT Operations Management role covering all supplier products i.e air, rail, car and hotel
- 5+ Years proven GDS experience to expert level
- IATA accreditation (WWAFT / VAII / BA2)
- Strong organizational skills to manage multiple concurrent projects with varied stakeholders
- Strong ability to clearly develop and document processes
- Ability to develop a strategy, communicate it clearly, and get buy-in and support to execute
More about this role
The Operations team works at the intersection of the most important issues facing the Global Operations & Service team. The Operations team works closely with senior leadership and cross functionally shaping and driving strategic, operational, and organizational improvements across the team such as:
- Alignment to Global Service strategy and implementation of change, which embraces localisation
- Being the critical interface with R&D (product, engineering) to ensure tech approach to self-serve and post booking travel support experience.
- Collaboration with front, mid, back office teams to drive the true TMC experience for customers
- Driving customer insights to deliver improvements in quality, learning and product roadmap
- Ownership of agent tooling to establish a world class consultant and customer experience.
- Consultant and Agent advocate and champion
Reporting to the Senior Operations Manager, the Operations Manager thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product. You are very analytical, structured, and detail-oriented with a sharp focus on building scalable operations within complex cross-functional environments.
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